Shipping times :
Your order is generally shipped within 1 to 4 days, except in special cases (personalized orders, out of stock...), in which case the special deadline is specified before you place your order.
From the moment we have delivered your order to the Post Office, it usually takes 2 days to be delivered in metropolitan France, and 10 days for overseas departments and territories and abroad. However, these times may vary because the Post Office does not commit itself to precise deadlines.
Shipping methods :
You can choose between two shipping methods: the followed letter, or the Colissimo de la Poste.
- the tracked letter costs 3€; you have the possibility to track your shipment, but in case of loss, this mode does not give rise to compensation.
- the Colissimo costs 10€, and allows in case of loss of the parcel by the Post Office, that you are compensated up to the amount of your order.
See Articles 10 and 11 of our GTC for more information.
You can request an exchange or a refund following a purchase on this site, if you are not satisfied. You legally have 14 days from receipt of your order to retract your order, and we will refund you the full amount of your order, including shipping costs (shipping costs are your responsibility). You will find detailed information on your right of withdrawal in our GTC (Article 8).
But even if you exceed this deadline, we will always try to be accommodating. Do not hesitate to contact us.
You can request an exchange or refund of part of your order within the same 14-day period. In this case, the amount of your refund or credit note will be calculated taking into account the possible discount to which the initial and final amount of your order entitles you (see the discount table below).
|200 €||→||10 €||250 €||→||15€|
|300 €||→||20€||350 €||→||25 €|
|400 €||→||30 €||450 €||→||35 €|
|200 €||→||10 €|
|350 €||→||25 €|
|400 €||→||30 €|
|450 €||→||35 €|